:root{--bg-app:#0b1120;--bg-sidebar:#10182a;--bg-panel:#141d33;--bg-bubble-base:#1b2540;--border-subtle:#232f4a;--accent-bot:#7c9eff;--accent-customer:#34d399;--accent-operator:#f5a524;--text-primary:#e8ecf5;--text-muted:#8b96ad;--text-faint:#5c6785;--font-ui:"Inter", -apple-system, BlinkMacSystemFont, sans-serif;--font-mono:"JetBrains Mono", ui-monospace, monospace;--radius-lg:16px;--radius-md:10px;--radius-sm:6px}*{box-sizing:border-box}body{font-family:var(--font-ui);background:var(--bg-app);color:var(--text-primary);margin:0}button,input{font-family:inherit}.app-shell{grid-template-columns:340px 1fr;width:100vw;height:100vh;display:grid}@media (width<=720px){.app-shell{grid-template-columns:1fr}}.bubble-row{display:flex}.bubble-row--left{justify-content:flex-start}.bubble-row--right{justify-content:flex-end}.bubble{background:var(--bg-bubble-base);border-radius:var(--radius-lg);border-left:3px solid var(--text-faint);max-width:62%;padding:9px 13px 7px}.bubble--customer{border-left-color:var(--accent-customer)}.bubble--bot{border-left-color:var(--accent-bot)}.bubble--operator{border-left-color:var(--accent-operator)}.bubble__sender{text-transform:uppercase;letter-spacing:.04em;color:var(--text-faint);margin-bottom:3px;font-size:10.5px;font-weight:700;display:block}.bubble__text{white-space:pre-wrap;word-break:break-word;margin:0;font-size:14px;line-height:1.42}.bubble__tag-inline{color:var(--text-muted);margin-bottom:4px;font-size:11px;font-weight:600;display:inline-block}.bubble__media-link{color:var(--accent-bot);margin-bottom:4px;font-size:13px;text-decoration:underline;display:block}.bubble__attachments{flex-direction:column;gap:8px;margin-top:8px;display:flex}.bubble__attachment{max-width:100%}.bubble__image{object-fit:cover;cursor:pointer;border-radius:10px;width:auto;max-width:320px;height:auto;max-height:400px;display:block}.bubble__video{border-radius:10px;width:320px;max-width:100%;max-height:400px;display:block}.bubble__audio{width:300px;max-width:100%;display:block}.bubble__file-name{opacity:.7;margin-top:5px;font-size:12px;display:block}.bubble__pdf{background:#fff;border:none;border-radius:8px;width:320px;max-width:100%;height:300px;display:block}.bubble__file-link{align-items:center;gap:6px;margin-top:6px;text-decoration:none;display:inline-flex}.bubble__file-size{opacity:.6;margin-left:8px;font-size:12px}.bubble__transcription{background:#00000008;border-left:3px solid #00000026;border-radius:4px;margin-top:6px;padding:6px 10px}.bubble__transcription-label{text-transform:uppercase;letter-spacing:.03em;opacity:.55;margin-bottom:2px;font-size:.7rem;font-weight:600;display:block}.bubble__transcription-text{opacity:.85;margin:0;font-size:.85rem;font-style:italic;line-height:1.35}.bubble__footer{justify-content:flex-end;align-items:center;gap:3px;margin-top:4px;display:flex}.bubble__time{font-family:var(--font-mono);color:var(--text-faint);font-size:10.5px}.bubble__status{color:var(--text-faint);align-items:center;line-height:0;display:inline-flex}.bubble__status--pending{opacity:.6}.bubble__status--read{color:#53bdeb}.bubble__status--failed{color:#d93025}.conversation-item{border-radius:var(--radius-md);cursor:pointer;text-align:left;width:100%;color:inherit;background:0 0;border:none;align-items:center;gap:12px;padding:10px;display:flex}.conversation-item:hover{background:var(--bg-panel)}.conversation-item--active{background:var(--bg-panel);box-shadow:inset 3px 0 0 var(--accent-bot)}.conversation-item__avatar{background:linear-gradient(135deg, var(--accent-bot), var(--accent-customer));color:#0b1120;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;font-size:15px;font-weight:700;display:flex}.conversation-item__body{flex:1;min-width:0}.conversation-item__top{justify-content:space-between;gap:8px;display:flex}.conversation-item__name{white-space:nowrap;text-overflow:ellipsis;font-size:14px;font-weight:600;overflow:hidden}.conversation-item__time{font-family:var(--font-mono);color:var(--text-faint);flex-shrink:0;font-size:11px}.conversation-item__bottom{justify-content:space-between;align-items:center;gap:8px;margin-top:3px;display:flex}.conversation-item__preview{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;font-size:12.5px;overflow:hidden}.mode-chip{text-transform:uppercase;letter-spacing:.03em;border-radius:999px;flex-shrink:0;padding:3px 8px;font-size:10.5px;font-weight:600}.mode-chip--bot{color:var(--accent-bot);background:#7c9eff26}.mode-chip--human{color:var(--accent-operator);background:#f5a52426}.conversation-item__top-right{flex-shrink:0;align-items:center;gap:6px;min-width:0;display:flex}.company-chip{background:var(--bg-panel);color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;border-radius:999px;max-width:90px;padding:2px 7px;font-size:10px;font-weight:600;overflow:hidden}.preview-status{vertical-align:-2px;color:var(--text-faint);flex-shrink:0;align-items:center;margin-right:3px;display:inline-flex}.preview-status--read{color:var(--accent-bot)}.preview-status--failed{color:#f04438}.preview-status--pending{color:var(--text-faint)}.sidebar{background:var(--bg-sidebar);border-right:1px solid var(--border-subtle);flex-direction:column;min-height:0;display:flex}.sidebar__header{border-bottom:1px solid var(--border-subtle);padding:20px 18px 14px}.sidebar__title-row{justify-content:space-between;align-items:center;margin-bottom:14px;display:flex}.sidebar__title{letter-spacing:-.01em;margin:0;font-size:18px;font-weight:700}.sidebar__search{background:var(--bg-panel);border:1px solid var(--border-subtle);width:100%;color:var(--text-primary);border-radius:var(--radius-md);outline:none;padding:9px 12px;font-size:13px}.sidebar__search:focus{border-color:var(--accent-bot)}.sidebar__search::placeholder{color:var(--text-faint)}.sidebar__list{flex:1;padding:6px;overflow-y:auto}.sidebar__empty{color:var(--text-faint);text-align:center;margin-top:40px;font-size:13px}.status-pulse{border-radius:50%;flex-shrink:0;width:9px;height:9px}.status-pulse--live{background:var(--accent-customer);animation:1.8s infinite pulse;box-shadow:0 0 #34d39999}.status-pulse--off{background:var(--text-faint)}@keyframes pulse{0%{box-shadow:0 0 #34d3998c}70%{box-shadow:0 0 0 7px #34d39900}to{box-shadow:0 0 #34d39900}}.error-modal__overlay{z-index:1000;background:#0b141a80;justify-content:center;align-items:center;animation:.15s error-modal-fade-in;display:flex;position:fixed;inset:0}.error-modal__card{text-align:center;background:#fff;border-radius:12px;width:min(320px,90vw);padding:1.5rem;animation:.15s error-modal-scale-in;box-shadow:0 10px 30px #0003}.error-modal__icon{color:#d93025;background:#fde8e8;border-radius:50%;justify-content:center;align-items:center;width:48px;height:48px;margin:0 auto .75rem;display:flex}.error-modal__message{color:#111b21;margin:0 0 1.25rem;font-size:.9rem;line-height:1.4}.error-modal__btn{color:#fff;cursor:pointer;background:#25d366;border:none;border-radius:999px;padding:.55rem 1.5rem;font-size:.85rem;font-weight:600;transition:opacity .15s}.error-modal__btn:hover{opacity:.9}@keyframes error-modal-fade-in{0%{opacity:0}to{opacity:1}}@keyframes error-modal-scale-in{0%{opacity:0;transform:scale(.92)}to{opacity:1;transform:scale(1)}}.image-preview__overlay{z-index:1000;background:#0b141abf;justify-content:center;align-items:center;animation:.15s error-modal-fade-in;display:flex;position:fixed;inset:0}.image-preview__card{background:#0b141a;border-radius:12px;flex-direction:column;width:min(420px,92vw);max-height:85vh;display:flex;position:relative;overflow:hidden;box-shadow:0 10px 30px #0006}.image-preview__close{z-index:1;color:#fff;cursor:pointer;background:#00000073;border:none;border-radius:50%;justify-content:center;align-items:center;width:32px;height:32px;display:flex;position:absolute;top:.5rem;right:.5rem}.image-preview__close:disabled{opacity:.5;cursor:not-allowed}.image-preview__image-wrap{background:#000;flex:1;justify-content:center;align-items:center;min-height:200px;max-height:60vh;display:flex;overflow:hidden}.image-preview__image{object-fit:contain;max-width:100%;max-height:60vh}.image-preview__footer{background:#1f2c33;align-items:center;gap:.5rem;padding:.75rem;display:flex}.image-preview__caption{color:#e9edef;background:#2a3942;border:none;border-radius:999px;outline:none;flex:1;min-width:0;padding:.55rem 1rem;font-size:.9rem}.image-preview__caption::placeholder{color:#8696a0}.image-preview__send-btn{color:#fff;cursor:pointer;background:#25d366;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;transition:opacity .15s,transform .1s;display:flex}.image-preview__send-btn:hover:not(:disabled){opacity:.9}.image-preview__send-btn:active:not(:disabled){transform:scale(.95)}.image-preview__send-btn:disabled{cursor:not-allowed;background:#a8e6c1}.message-composer{align-items:center;gap:.5rem;width:100%;display:flex}.message-composer__icon-btn{color:#54656f;cursor:pointer;background:0 0;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;padding:.4rem;transition:background .15s,color .15s;display:flex}.message-composer__icon-btn:hover:not(:disabled){color:#111b21;background:#0000000f}.message-composer__icon-btn:disabled{cursor:not-allowed;opacity:.5}.message-composer__icon-btn--recording{color:#d93025;background:#fde8e8;animation:1.2s ease-in-out infinite recording-pulse}@keyframes recording-pulse{0%,to{box-shadow:0 0 #d9302559}50%{box-shadow:0 0 0 6px #d9302500}}.message-composer__input{color:#111b21;background:#fff;border:1px solid #d1d5db;border-radius:999px;outline:none;flex:1;min-width:0;padding:.5rem 1rem;font-size:.9rem;transition:border-color .15s}.message-composer__input:focus{border-color:#25d366}.message-composer__input:disabled{cursor:not-allowed;background:#f3f4f6}.message-composer__send-btn{color:#fff;cursor:pointer;background:#25d366;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;padding:.55rem;transition:opacity .15s,transform .1s;display:flex}.message-composer__send-btn:hover:not(:disabled){opacity:.9}.message-composer__send-btn:active:not(:disabled){transform:scale(.97)}.message-composer__send-btn:disabled{cursor:not-allowed;background:#a8e6c1}.chat-window{background:var(--bg-app);flex-direction:column;min-height:0;display:flex}.chat-window--empty{justify-content:center;align-items:center}.empty-state{text-align:center;color:var(--text-muted)}.empty-state__title{color:var(--text-primary);margin:0 0 6px;font-size:16px;font-weight:600}.empty-state__subtitle{color:var(--text-faint);margin:0;font-size:13px}.chat-header{border-bottom:1px solid var(--border-subtle);background:var(--bg-panel);align-items:center;gap:12px;padding:14px 20px;display:flex}.chat-header__avatar{background:linear-gradient(135deg, var(--accent-bot), var(--accent-customer));color:#0b1120;border-radius:50%;justify-content:center;align-items:center;width:38px;height:38px;font-weight:700;display:flex}.chat-header__info{flex-direction:column;flex:1;min-width:0;display:flex}.chat-header__actions{align-items:center;gap:10px;margin-left:auto;display:flex}.chat-header__name{font-size:14.5px;font-weight:600}.chat-header__phone{font-family:var(--font-mono);color:var(--text-faint);font-size:12px}.chat-messages{background-image:radial-gradient(circle at 1px 1px,#ffffff08 1px,#0000 0);background-size:22px 22px;flex-direction:column;flex:1;gap:10px;padding:20px;display:flex;overflow-y:auto}.chat-messages__loading{color:var(--text-faint);text-align:center;margin-top:30px;font-size:13px}.chat-footer{border-top:1px solid var(--border-subtle);background:var(--bg-panel);text-align:center;padding:10px 20px}.chat-footer span{color:var(--text-faint);font-size:11.5px}.control-toggle-btn{cursor:pointer;white-space:nowrap;border:none;border-radius:999px;padding:.35rem .9rem;font-size:.8rem;font-weight:600;transition:opacity .15s,transform .1s}.control-toggle-btn:hover:not(:disabled){opacity:.9}.control-toggle-btn:active:not(:disabled){transform:scale(.97)}.control-toggle-btn:disabled{cursor:not-allowed;opacity:.6}.control-toggle-btn--take{color:#fff;background:#25d366}.control-toggle-btn--release{color:#d93025;background:#fff;border:1px solid #d93025}.chat-header__info--clickable{cursor:pointer;border-radius:6px;margin:-2px -6px;padding:2px 6px;transition:background .15s}.chat-header__info--clickable:hover{background:#ffffff0a}.chat-header__info--clickable:focus-visible{outline:2px solid var(--accent-bot);outline-offset:2px}.info-toggle-btn{border:1px solid var(--border-subtle);width:28px;height:28px;color:var(--text-faint);cursor:pointer;background:0 0;border-radius:50%;justify-content:center;align-items:center;font-size:14px;transition:background .15s,color .15s,border-color .15s;display:flex}.info-toggle-btn:hover{color:var(--text-primary);border-color:var(--text-faint);background:#ffffff0f}.mode-chip{white-space:nowrap;letter-spacing:.02em;border-radius:999px;padding:4px 10px;font-size:11px;font-weight:600}.mode-chip--bot{color:var(--accent-bot,#25d366);background:#25d3661f;border:1px solid #25d36659}.mode-chip--human{color:#d93025;background:#d930251a;border:1px solid #d930254d}.contact-info-panel{background:linear-gradient(180deg, var(--bg-panel) 0%, #ffffff04 100%);border-bottom:1px solid var(--border-subtle);grid-template-columns:1fr auto 1fr;gap:18px;padding:16px 22px;animation:.18s contact-info-panel-in;display:grid;box-shadow:inset 0 -1px #ffffff05}@keyframes contact-info-panel-in{0%{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:translateY(0)}}.contact-info-panel__col{flex-direction:column;gap:8px;min-width:0;display:flex}.contact-info-panel__col-title{letter-spacing:.08em;text-transform:uppercase;color:var(--accent-bot,#25d366);margin-bottom:2px;font-size:10.5px;font-weight:700}.contact-info-panel__divider{background:linear-gradient(180deg, transparent 0%, var(--border-subtle) 15%, var(--border-subtle) 85%, transparent 100%);align-self:stretch;width:1px}.contact-info-panel__row{flex-direction:column;gap:1px;font-size:13px;line-height:1.4;display:flex}.contact-info-panel__row--notes{border-top:1px dashed var(--border-subtle);margin-top:2px;padding-top:4px}.contact-info-panel__label{letter-spacing:.04em;text-transform:uppercase;color:var(--text-faint);font-size:10px;font-weight:600}.contact-info-panel__value{color:var(--text-primary);word-break:break-word;font-weight:500}@media (width<=640px){.contact-info-panel{grid-template-columns:1fr}.contact-info-panel__divider{background:linear-gradient(90deg, transparent 0%, var(--border-subtle) 15%, var(--border-subtle) 85%, transparent 100%);width:auto;height:1px}}.assign-company-btn{border:1px dashed var(--accent-bot,#25d366);color:var(--accent-bot,#25d366);cursor:pointer;white-space:nowrap;background:0 0;border-radius:999px;padding:.35rem .9rem;font-size:.8rem;font-weight:600;transition:background .15s,transform .1s}.assign-company-btn:hover{background:#25d3661a}.assign-company-btn:active{transform:scale(.97)}.assign-company-modal__overlay{z-index:1000;background:#0b141a80;justify-content:center;align-items:center;padding:16px;animation:.15s assign-company-modal-fade-in;display:flex;position:fixed;inset:0}.assign-company-modal__card{text-align:center;background:#fff;border-radius:14px;width:min(420px,100%);padding:1.75rem;animation:.15s assign-company-modal-scale-in;position:relative;box-shadow:0 10px 30px #0003}.assign-company-modal__close{color:#8696a0;cursor:pointer;background:0 0;border:none;border-radius:50%;justify-content:center;align-items:center;width:28px;height:28px;transition:background .15s,color .15s;display:flex;position:absolute;top:12px;right:12px}.assign-company-modal__close:hover{color:#111b21;background:#f0f2f5}.assign-company-modal__icon{color:#25d366;background:#e3f8ec;border-radius:50%;justify-content:center;align-items:center;width:48px;height:48px;margin:0 auto .75rem;display:flex}.assign-company-modal__title{color:#111b21;margin:0 0 .3rem;font-size:1.05rem;font-weight:700}.assign-company-modal__subtitle{color:#667781;margin:0 0 1.25rem;font-size:.83rem;line-height:1.4}.assign-company-modal__subtitle strong{color:#111b21}.assign-company-modal__field{text-align:left;flex:1;min-width:0;margin-bottom:.9rem}.assign-company-modal__row{gap:10px;display:flex}.assign-company-modal__label{letter-spacing:.03em;text-transform:uppercase;color:#667781;margin-bottom:4px;font-size:.72rem;font-weight:600;display:block}.assign-company-modal__optional{text-transform:none;letter-spacing:normal;color:#9aa5ab;font-weight:400}.assign-company-modal__select,.assign-company-modal__input,.assign-company-modal__textarea{box-sizing:border-box;color:#111b21;background:#fff;border:1px solid #d9dee2;border-radius:8px;width:100%;padding:.55rem .7rem;font-family:inherit;font-size:.87rem;transition:border-color .15s,box-shadow .15s}.assign-company-modal__select:focus,.assign-company-modal__input:focus,.assign-company-modal__textarea:focus{border-color:#25d366;outline:none;box-shadow:0 0 0 3px #25d36626}.assign-company-modal__select:disabled{color:#9aa5ab;cursor:not-allowed;background:#f7f8f9}.assign-company-modal__textarea{resize:vertical;min-height:44px}.assign-company-modal__error{color:#d93025;text-align:left;margin:-.3rem 0 .9rem;font-size:.8rem}.assign-company-modal__actions{gap:10px;margin-top:.5rem;display:flex}.assign-company-modal__btn{cursor:pointer;border:none;border-radius:999px;flex:1;padding:.6rem 1rem;font-size:.85rem;font-weight:600;transition:opacity .15s,background .15s}.assign-company-modal__btn--primary{color:#fff;background:#25d366}.assign-company-modal__btn--primary:hover:not(:disabled){opacity:.9}.assign-company-modal__btn--primary:disabled{cursor:not-allowed;background:#cfeedc}.assign-company-modal__btn--ghost{color:#111b21;background:#f0f2f5}.assign-company-modal__btn--ghost:hover:not(:disabled){background:#e4e6e9}@keyframes assign-company-modal-fade-in{0%{opacity:0}to{opacity:1}}@keyframes assign-company-modal-scale-in{0%{opacity:0;transform:scale(.92)}to{opacity:1;transform:scale(1)}}.whatsapp-btn{text-decoration:none}.whatsapp-btn:hover{color:#25d366}.chat-header-actions{align-items:center;gap:12px;display:flex}.chat-header-actions__group{align-items:center;gap:6px;display:flex}.chat-header-actions__divider{background:var(--border-color,#ffffff1a);width:1px;height:22px}.chat-header-actions__control{align-items:center;gap:8px;display:flex}.icon-btn{border-radius:var(--radius-md);width:32px;height:32px;color:var(--text-muted);cursor:pointer;background:0 0;border:none;justify-content:center;align-items:center;transition:background .15s,color .15s;display:inline-flex}.icon-btn:hover{background:var(--bg-panel);color:var(--text-primary,#fff)}.icon-btn--active{background:var(--bg-panel);color:var(--accent-bot)}